Securus Technologies is one of the top providers of inmate communications, parole tracking, and other government information management services. The firm has modernized the incarceration experience by enhancing safety. The company has its headquarters in Dallas, Texas. It also has four other regional offices across Dallas and one in Atlanta, Georgia. Securus Technologies provides high-end software that enables friends and family of inmates to connect their loved ones while also availing critical information to correctional facilities.
Its emergency response feature connects inmates with technology while connecting emergency dispatchers to those who may be in need. All in all, the firm is committed to creating reliable connections that assist in incident management, emergency response, investigations and even information management all in a bid to make the world a safe place. Currently, the firm serves over 3,400 correctional agencies and more than a million inmates across the United States.
The Better Business Bureau (BBB) recently accredited Securus Technologies and awarded them the highest rating of A+. Securus established a 220 seat domestic call center that has enhanced the firm’s customer delivery by promoting quality customer service. The firm’s representatives are highly trained to comply with BBB’s standards, and they answer over two million calls monthly with a first-call resolution rate of 99%.
On average, Securus Technologies develop a new product or service weekly to help law enforcement officers and corrections officials solve and avert crimes. The firm has received many letters and emails from inmates, parolees and their families applauding the role of the company in keeping societies safe. The firm’s services are of great help to many people if the facility customer comments are anything to go by. It has led to the arrest of many Culprits for dealing in contraband items. Correctional facilities are also able to monitor inmates for drug use and sale by monitoring calls. The LBS software, in particular, has helped nab drugs and millions in illegal assets.