How Securus Technologies has made the World Safer by Solving and Preventing Crimes

Securus Technologies is one of the top providers of inmate communications, parole tracking, and other government information management services. The firm has modernized the incarceration experience by enhancing safety. The company has its headquarters in Dallas, Texas. It also has four other regional offices across Dallas and one in Atlanta, Georgia. Securus Technologies provides high-end software that enables friends and family of inmates to connect their loved ones while also availing critical information to correctional facilities.


Its emergency response feature connects inmates with technology while connecting emergency dispatchers to those who may be in need. All in all, the firm is committed to creating reliable connections that assist in incident management, emergency response, investigations and even information management all in a bid to make the world a safe place. Currently, the firm serves over 3,400 correctional agencies and more than a million inmates across the United States.


The Better Business Bureau (BBB) recently accredited Securus Technologies and awarded them the highest rating of A+. Securus established a 220 seat domestic call center that has enhanced the firm’s customer delivery by promoting quality customer service. The firm’s representatives are highly trained to comply with BBB’s standards, and they answer over two million calls monthly with a first-call resolution rate of 99%.


On average, Securus Technologies develop a new product or service weekly to help law enforcement officers and corrections officials solve and avert crimes. The firm has received many letters and emails from inmates, parolees and their families applauding the role of the company in keeping societies safe. The firm’s services are of great help to many people if the facility customer comments are anything to go by. It has led to the arrest of many Culprits for dealing in contraband items. Correctional facilities are also able to monitor inmates for drug use and sale by monitoring calls. The LBS software, in particular, has helped nab drugs and millions in illegal assets.


Securus Technologies Helping Solve Cold Cases

When me and my crime scene investigators are trying to close a case, we have to use every resource available. This month we were given a cold case that needed to be closed for good before every witness and all the evidence was gone forever. While we had no solid new leads, we knew that if we continues to push the issue, that one person who saw something could come forward and help us to finally put an end to this cold case.


We were days from having to give up, when my superiors gave my team another assignment that we needed to work simultaneously. This case involved heading to the local prison to interview suspects who were in bars to see if they could help provide information that would lead us to a suspect on the run. While we were working the inmates, one of the corrections officers was commenting about how they just discovered a huge stash of drugs using the inmate call monitoring system. Once I listened about how the system and new software worked, I came up with an idea on how to solve our cold case.


Securus Technologies has call monitoring systems in thousands of prisons, and the company objective is simple, making the world safe for everyone. The CEO of Securus Technologies says his employees are willing to help, and we had them explain to us how we could input our cold case details to see if anyone in the jail knew anything they were not sharing.


What we discovered was that one inmate knew something, but he didn’t even realize he was the key to solving this case. He was talking to his family about getting him drugs, when he mentioned particulars about our case only the suspect could have known. Turns out he was in jail all along on another charge.